ALL SCREENS
ICON by TroonBonita National · Operator console
Friday, April 17, 20261,459 households on rosterboard · Jim Halloran (chair) · brief delivered 7am8 open situations
Ashley
Resident gallery
Incoming · predictive brief
Bruce Glasco · 118 Lakeshore Trace
POA board chair · Q2 capital plan review · ready · today
ICON Reynolds Lake Oconee · resident since 2019 · POA board chair · Troon COO · 7 ARC submissions, all approved · briefed daily at 6:30am
Q2 capital plan summarizedMarina dredge bid · 3 vendors comparedMember-guest cabana hold · Great WatersDaily brief delivered 6:30am+ Great Waters cart-path resurface · awaits your call on scope
Maggie Chen · 4218 Fairway Ridge
Fence dispute · west property line · open · 11 days
ICON Bonita National · resident since 2022 · 2 prior service tickets · neighbor (4220) submitted competing request · CC&R § 7.2 fence-height clause · board review window opens Friday
Survey records pulledCC&R § 7.2 cited to residentBoth neighbors notifiedMediation slot held · Thu 2pm+ board pre-vote on variance · awaits Jim's sign-off
The Worthingtons · 11 Oak Hollow
Board question · capital reserve study · open · 3 days
ICON ChampionsGate · residents since 2007 · two terms on architectural committee · asked at last town hall about reserve adequacy for the 2027 roof cycle · expects detail
Reserve study v3.2 attached10-year funding plan summarized+ assessment scenario · requires board endorsement
The Chen Family · 22 Linden Court
Move-in week · kids 4 & 7 · this week
ICON Bonita Landing · closing Apr 18 · two kids · pediatric peanut allergy · pool orientation · school-bus stop assignment · trash & recycle pickup intro · landscaping handover
Welcome packet personalizedPool orientation Sat 10amBus stop confirmed · corner of Linden & VineEpiPen storage at clubhouse · needs facilities sign-off
Jim Halloran · Board Chair
Daily board brief · Apr 17 · ready
ICON Bonita National · chair since 2024 · prefers a single 7am brief · 3 items today · 1 needs his signature, 2 are FYI
Brief readySignature item: variance pre-vote · Maggie/4218
Agent activity · live
Ashley sent Maggie three fence options · written summary
2 min ago
Ashley confirmed pool orientation Sat 10am · Chen family
4 min ago
Variance pre-vote queued for board chair · Maggie / 4218
5 min ago
Reserve-study walkthrough recorded · Worthingtons
6 min ago
Bus stop assignment posted · Linden & Vine · Chens
8 min ago
Daily brief ready in Jim's 7am slot
10 min ago
Pickleball court reservation honored · 6 residents
12 min ago
EpiPen storage request routed to facilities · Chens
14 min ago
Ava's upsells · today
today · $21,280 surfaced · $2,240 confirmed so far
Presidential Suite · Burgundy$2,560hold pending
VistaJet repositioning · Burgundy$16,800if accepted
Spa series · Okonkwo$2,100confirmed
Valentine's Beach Evening · Harrington$680offered
Birthday cake + amenity · Lindqvist$140confirmed
Human team queue
Orchestration sources
Community
AppFolio · TownSq · FrontSteps
Governance
CC&Rs · bylaws · meeting minutes · vote history
Facilities
Pool · gate · landscaping · paving · vendors
Records
County plats · ARC submissions · reserve studies
Local
School calendar · weather · trash & recycle · emergency
Resident memory
Every interaction across every household, kept in context
GUESTS RECOGNIZED ACROSS PROPERTIES
97%
PROACTIVE ACTIONS PER STAY
14
HUMAN ESCALATIONS RESOLVED < 3MIN
100%